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Dear customers:

Thank you very much for choosing EleTrek as your partner.  We always put your satisfaction as a priority in doing business. Keeping this in mind we established following guidelines to protect you and your customers.
 
We usually provide 12 months warranty for the product lines. In case you found any item produced by our company faulty, please feel free to contact the sales manager accordingly.

Here are the guidelines on how to solve the RMA problems:
 
1) Make sure the goods are produced by Eletrek
Please kindly make sure that the RMA goods were purchased from us. We are not responsible for the defective units produced by other factories.

2) Discuss with our sales managers about the solutions

A)Return the faulty units to us
In order to do some analysis about the reasons caused the defectiveness; we may request you to ship the faulty units to us for testing.

B)Compensation with brand new items
For regular customers, we may save the postage of returning products, only the defectives unit should be returned back without any accessories.
 
3) Shipping method for returning goods
The customers are expected to return the defectives unit only by POST to avoid customs clearance problem when return back to EleTrek.  For regular customers, we may bear the postages.
 
4) Package requirement
When you plan to return a defective product to EleTrek, it is required that the products must be properly packaged, so as to prevent 2nd damages against the product during the transits.
 
5) Freight costs
For the defectiveness caused by EleTrek unqualified materials or incorrect production procedures, we pay 2 ways freight costs by POST.  If the defectiveness caused by buyer's mis-operations, we make the shipment to the buyer after repairing jobs, but the 2 ways freight costs at the buyer's expenses.  For EleTrek regular customers, we pay the freight costs (by post) of returning back the defective units, and we arranges the repairing job as soon as possible when receiving the returned defectives.   

The we send back the repaired unit to customers, together with the goods of the new order. The freight costs of sending back could be deducted from the PI issued for new order.  So, Eletrek is responsible for one way freight cost.
 
6) Payment Refunds
Usually EleTrek does not provide payment refunds guarantee for the custom products with branding.  However, if the returned units are tested and approved to be caused by our unqualified materials or incorrect production procedures, we make the refund of the payment to compensate the customer's losses.